Returns & Refund
If you want to return an item to us please call us on 020 7328 5621 to obtain a Returns Number, and details of how to return the item to us, before returning the item.
We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.
Once you have received your Returns Number please send the item to:
Master Dry Cleaner- Returns Department
6 Langtry Walk ,London, NW8 0DU, UK
Master Dry Cleaner carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.
We are unable to refund returns postage where an item is being returned for a refund.
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.
Any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and track able service that many well-known post offices provide.
Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days.
These terms do not affect your statutory rights.
There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on 020 7328 5621 within 14 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.) If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order. Please notify us within 14 days from receipt of your order.
Frequently Asked Questions
Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the three working days policy, however, what shall I do now?
A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q) We wish to return an item for a refund, although I have not got the original packaging.
A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 14 day policy. What shall I do?
A) If the item becomes faulty, please check the policy for that particular item e.g. our bins have 12 months warranty. If the item is damaged after the 14 day period, unfortunately our customers are liable for the damage and a refund/replacement cannot be given.
Q) What if I can't return an item?
A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using UK Mail and can be arranged to take place any weekday between 9:00 and 5:30pm. This service would normally cost £12.50 which we charge by refunding you for the value of the item(s) with the collection charge(s) deducted, however this price may vary if an item is drop-shipped for example.. Please call us 020 7328 5621 if you want to use this service.